Refund policy

Last updated: September 28, 2026

KPS Apparel is operated by Kingdom Precise Service. Every item is printed on demand and made just for you.

Order cancellations

You may cancel an order only before it goes into production. Email sales@kingdomprecisesolutions.com as soon as possible with your order number. If the order has not entered production, we will cancel it and issue a full refund.

Returns for change of mind or wrong size

Since each item is custom made, we do not accept returns or exchanges for change of mind, wrong size or color chosen by the customer, or a design ordered by mistake. Please review the size guide before ordering.

Damaged, defective, misprinted or wrong items

If your item arrives damaged, defective, misprinted, or is not the item you ordered, contact us within 30 days of delivery at sales@kingdomprecisesolutions.com with your order number and clear photos. After review, we will send a free replacement or issue a full refund. You do not need to return the item unless we ask.

Lost or undelivered packages

If tracking shows no movement for an extended period, or your package is marked delivered but did not arrive, contact us within 30 days of the expected delivery date and we will help resolve it with the carrier.

Shipping delays

If we cannot ship your order within the stated time (or within 30 days if no time is stated), we will notify you with a revised date and let you choose to cancel for a full refund.